Q: How does booking work? Simply reach out via the Service Request form or by email, and we shall take it from there. We’ll discuss your needs in detail, arrange a meet & greet if appropriate, and confirm your services at a pace that suits you. Repeat bookings are always warmly welcomed.
Q: How much notice do you need to book? For the best chance of securing your preferred dates, I recommend reaching out six to eight weeks in advance — particularly for holidays and extended care. That said, do not hesitate to enquire at shorter notice. Last-minute bookings are occasionally quite possible, and I shall always do my utmost to accommodate you.
Q: Do you offer meet & greets? Absolutely! I find it absolutely essential to meet both pets and their owners before services begin. It allows us all to get properly acquainted, sets a comfortable tone from the very start, and gives me the opportunity to learn the finer details of your pet’s routine and preferences.
Q: What areas do you serve? I primarily serve Wilmington, NC and the surrounding areas. If you find yourself just beyond my usual radius, do reach out — I’m always happy to discuss what might be possible.
Q: What are your hours and availability? Availability varies by season and existing bookings. I would encourage you to reach out at your earliest convenience to check current availability — I am always happy to see what can be arranged.
Q: Do you offer care on holidays? Yes, indeed. I offer pet care on most major holidays, though availability is naturally limited during these periods and holiday rates do apply. I would kindly recommend securing your booking well in advance.
Q: What kinds of pets do you care for? My clientele is wonderfully varied. I provide care for dogs, cats, rabbits, reptiles, birds, fish, and more. No companion is too conventional or too exotic — all are welcome under my watch.
Q: What if my pet has anxiety or special needs? This is something I take particularly seriously. I have considerable experience with shy, anxious, and special-needs pets, and I approach every one of them with patience, gentleness, and great care. I would love to have a conversation about what your pet needs to feel truly at ease.
Q: Can you administer medications? Certainly. With clear written instructions provided, I am happy to carefully administer most medications — including pills, drops, ointments, and select injectables. Your pet’s comfort and wellbeing are always handled with the utmost gentleness and care.
Q: How long is each visit or walk? All visits are a minimum of thirty minutes, though I firmly believe that no two pets are alike. Care packages can be thoughtfully customized to suit your pet’s individual needs and your personal schedule — simply let me know what would work best.
Q: Do you provide updates during visits? Without exception. I provide photo and written updates throughout every visit, so you can rest easy knowing your companion is happy, comfortable, and thoroughly spoiled in your absence.
Q: Will anyone else have access to my home? Only I will ever enter your home as part of my services. Your privacy and security are something I take most seriously. The only exception, of course, would be any other service staff you yourself have arranged and authorized.
Q: What happens in a pet emergency? Your pet’s safety is my absolute priority. In the event of an emergency, I will act swiftly and do everything within my power to ensure their wellbeing — whether that means contacting your veterinarian, seeking emergency care, or reaching you directly. Emergency contact information provided in your client profile will be my first point of reference, so I do ask that it be kept current and complete at all times.
Q: Do you have a client portal for scheduling? Yes! I currently use a dedicated pet owner dashboard to manage bookings, client profiles, and scheduling. It’s a lovely way to keep everything organized in one place. As my business evolves, the platform I use may change — but rest assured, I will always ensure a seamless transition and keep my clients well informed.
Q: How do I pay, and when is payment due? Payment is due on the first day of your booking. Prepayment is available for those who prefer all arrangements settled in advance — and always appreciated.
Q: What is your cancellation policy? I kindly ask for at least 48 hours’ notice should you need to cancel or reschedule. I understand that life does not always cooperate, and I approach each situation with understanding — however, please be aware that in certain circumstances a cancellation fee may apply.
Q: Do you offer long-term or recurring care? Absolutely. Many of my clients and I have developed wonderfully consistent routines together over time — some feel like extended family at this point. If you are seeking reliable, ongoing care, I would be delighted to craft an arrangement that fits seamlessly into your life.
Still have questions? I would love to hear from you. Please don’t hesitate to reach out — I am always happy to chat.